Hygge Property Privacy Policy
Purpose
Hygge Property and its associated companies are committed to protecting your personal information consistently with the Commonwealth Government’s National Privacy Principles.
What personal information is collected and how do we use it
The personal information we may collect include:
Your name, date of birth and gender;
Contact details including your home and/or postal address, email address, telephone number and fax numbers;
Bank account and credit card details;
Information to verify your identity;
Information relating to your income and credit-worthiness;
Details of products and services that we have supplied to you, or you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries;
AND Any additional information relating to you that you provide to us directly through our websites or indirectly through use of our websites or online presence or otherwise. That information may include information regarding what web pages you access.
How does Hygge Property collect your personal information
Hygge Property may collect your personal information using a variety of methods including:
Directly from you in person (for example, if you visit our sales office or development, or at events or at conference);
Through our website (for example, by making online enquiries);
Through our social media pages (for example, through our Instagram, Facebook or Linkedin page);
Over the telephone;
Through written correspondence (such as letters, emails, text messages and faxes);
On hard copy forms (for example, sales suite registrations, competition entry forms and surveys);
Through surveillance cameras at our sales suites or development sites;
Your representative including lawyers, financiers and other authorised agents;
Our representatives including lawyers, financiers, sales agents, authorised agents and other associated employee of Hygge Property;
Land Titles Office;
Relevant State and Territory Valuers;
Other real estate agents;
The Australian Securities and Investment Commission;
Mortgage brokers and/or financial service providers.
For what purpose does Hygge Property handle your personal information
The main purpose we collect, hold, use and disclose personal information include:
To verify you identify and conduct credit checks;
Designing, engineering, constructing and delivering our developments;
To carry out our obligations arising from any contracts entered into between you and us and to provide you with the products, services, and information that you request from us;
Outlining our development products and services to prospective and existing purchasers;
Obtaining finance for our developments;
To communicate with you via email, mail or telephone;
Processing transactions for the sale of land and/or house and/or apartment and any applicable payments and for our billing and account purposes;
To administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical, and survey purposes;
Promoting ourselves and our products and service including through direct marketing, events and competitions;
Performing research and statistical analysis including for customer satisfaction and service improvement purposes;
Protecting the security of our offices, staff, customers and the property held on our premises;
To assist you with enquiries, resolving complaints or to improve our customer service;
Update our records;
To enforce the terms of any agreement that you enter into relating to our products and services;
Complying with legal and regulatory obligations including notifying you of matters that we may be required by law to do so; and
From time to time Hygge Property may offer you promotional or marketing material that may interest you. Whilst we provide the opportunity for you to accept or refuse such material, it may be impractical to obtain prior consent from you. We will give you the opportunity to be removed from any further communications. We will not sell your personal information to other organisations to allow them to do this.
Disclosure of your personal information
Hygge Property may disclose your personal information to third parties. When such disclosures are made, they are subject to all privacy and confidentiality protections. Some of the organisations we may disclose information to are your duly appointed agents, representatives, brokers, builders or contractors, any professional advisory services we use, including surveyors, engineers and other parties who are engaged to carry out works which may affect land and/or house and/or apartment purchased by you, our legal advisors, auditors or accountants, any adjoining property owner or their duly appointed agents, representatives, builders or contractors, any government and regulatory body or authority, as mandated or otherwise authorised by law, credit-reporting and fraud-checking agencies, credit providers for credit related purposes such as creditworthiness, credit rating, credit provision and financing and our related companies.
Data Quality and Security
We will take all reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up to date and protect the information from misuse, loss or unauthorised access, modification or disclosure both physically and through computer security methods.
Access to your personal information
If you would like access to any records of personal information we have about you or if you believe any information we have about you is inaccurate or out-of-date, please contact us.
Google AdWords Interest-Based Advertising Policy
Hygge Property and its subsidiaries use Remarketing and Adwords with Google Analytics to advertise online.
Third-party vendors, including Google, may show our ads on sites across the Internet.
Hygge Property and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone’s past visits to your website.
Hygge Property (and its subsidiaries) and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) together to report how your ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to your site.
Additional Information on Privacy
For further information on Australian Privacy laws, please visit the Australian Federal Privacy Commissioner’s web site at www.privacy.gov.au
How to contact us:
You can contact Hygge Property by:
Office Location: 119 Ferrars Street, SOUTHBANK VIC 3006
Email: hello@hyggeproperty.com.au